FAQ

Tell us. Quickly. If your order hasn't shipped yet, we'll fix the address before it goes out. Once it's been dispatched, we can't redirect it.

See our shipping policy for the full address-change rules.

Australia: 2 to 10 business days.
International: 2 to 6 weeks. Some countries take longer because, well, geography.

These are estimates. Postal services and customs do what they want.

Shipping is shown in your local currency at checkout. Rough USD reference:

Australia: ~$4 USD for a tracked sticker letter, ~$7 USD for a tracked parcel.
United States: ~$14.30 USD with duties paid at checkout.
Rest of the world: ~$13 USD flat to the countries we ship to.

Every order has tracking. You'll get the link once your parcel leaves us. Check that first, it usually knows more than we do.

Australian orders: Australia Post can help if tracking gets weird.

International orders: once your parcel lands in your country, your local postal service (USPS, Royal Mail, etc.) takes over from there.

Still missing past the expected delivery window? Email us and we'll dig in.

Yes. Every order. You'll get the details once your parcel ships.

Tracking has its own rhythm. It's normal for it to go quiet for a bit, especially right after dispatch or while a parcel is moving between locations.

International parcels often go silent while crossing borders, then start updating again once they reach your local postal service. Patience is annoying but it's usually the answer.

Not quite worldwide, but a fair chunk of it. Australia plus the US, UK, most of Western Europe, Canada, Japan, Hong Kong, and New Zealand. The full list shows up at checkout, or have a look at our shipping policy.

If your country isn't there, drop us a line and we'll see what we can do.

We send everything international via Australia Post. Once your parcel reaches your country, your local postal service handles the last leg.

US orders: good news, we collect any applicable tariffs at checkout and ship your order with duties paid. Nothing extra owing when it arrives.

EU orders (heads up for July 2026): from 1 July 2026, the EU is rolling out a new €3 per-item customs duty on parcels under €150 entering the EU. This is an EU-wide rule, not something we can waive. If you order from the EU after that date, expect this charge to apply on arrival or at checkout depending on how the rule is rolled out. We'll update this answer once it's clearer.

Everywhere else: customs and import duties are set by your local customs authority, not by us, so we can't predict whether you'll be charged or how much. If they do apply, the fees are paid by you on arrival.

Could be postal backlog, customs poking around, or seasonal chaos. If you're still inside the estimated window, it's almost certainly still moving, just slowly.

All my pins are handmade. Standards are the cleanest of the batch. Seconds came out of the run with something wrong: a fill spot in the wrong place, plating that skipped a strip, a post glued slightly off, something like that. The range is wide.

For the full breakdown - how Standards differ from Seconds, what kinds of flaws show up, what won't ever get sold, and the return policy on Seconds - see the Pin Grading Scale.

Seconds are B-grade pins (or needle minders), sold at a discount. You won't know which specific flaw your Seconds has - I don't pick them by flaw. You're paying less in exchange for that uncertainty.

If a Seconds version of a product exists in the shop, it's because we've had at least one B-grade unit from that production run. If it's out of stock or not listed, we don't have any right now.

Full grading scale at the Pin Grading Scale page.

Yes. If you love a piece enough to wear it forever, that's about the best compliment we can imagine.

Tattoos are fine for personal use. Please don't sell the artwork on or pass it off as your own. And once it's healed, send us a photo at info@thegrumpyunicorn.co. We genuinely want to see it.

That's the worst. Email us and we'll sort it out. If it arrived damaged, send clear photos so we can see what we're dealing with.

See our refund policy for the full claims process and timeframes.

Not for change of mind, sorry. Pins are small and personal and we can't restock them. If something is actually wrong with your order, contact us. We want to fix it.

Full details in our refund policy.

Email us at info@thegrumpyunicorn.co with your order number and what's wrong. Attach clear photos if anything arrived damaged, faulty, or missing.

We'll reply within a couple of days with the next steps, which depend on what happened. Refunds go back to your original payment method, usually within a week of approval.

Your local currency, wherever you are. AU customers see AUD, US customers see USD, UK customers see GBP, and so on. The price you see is the price you pay, charged in your currency.

Behind the scenes our pricing is anchored in USD and we handle the conversion using current FX rates, so you don't have to do mental maths and there are no surprises at checkout.

If you're in Australia, yes. Prices show in AUD and your card is charged in AUD. We ship from Australia, so AU customers buy in their home currency with no FX in the loop.

If you're outside Australia, you'll see and be charged in your local currency, not AUD.

One membership that does it all. Join Horns and you earn 10 Horns for every $1 you spend, then redeem them for money off later. Joining lands a 500-Horn welcome bonus straight away, plus another 500 every year on the anniversary of your first order. No app to install. Members get the occasional email too, drops and restocks, because Horns is one thing, not two.

Full breakdown of earn rates, Golden tier, and the Vault on the Horns page.

Use the popup when you visit, or the form in the footer, or the Join box on the Horns page. That's the whole thing, one signup. It makes you a Horns member, which is the rewards and the emails both, and lands your 500-Horn welcome bonus.

200 horns = $1 off. Minimum redemption is 500 horns ($2.50 off). Apply at checkout. Your balance shows in your account when you're logged in, and in the site header.

Sign in to your account using the same email you joined with. Shopify emails you a six-digit code, you paste it back, and you're in. Your balance shows in your account, in the site header, and on the Horns page. The 10% welcome code from the welcome email doesn't need any of that. Paste it straight into checkout.

No. They sit there until you spend them.

Yes, in most cases.

No. Horns are a members' thing. An order placed before you join earns nothing. Join first (one signup, takes a second) and every order after that earns 10 Horns per $1, starting with a 500-Horn welcome bonus. So it pays to join before you buy.

Your 500 welcome Horns land within a few minutes of joining Horns. Horns earned on an order land within a minute or two of payment. If you have joined and it has been more than an hour with a zero balance, email us and we'll sort it.

Yes, on request. We launched Horns in May 2026, so anything before that wasn't tracked automatically. Email us with the order number and the email you bought under, and we'll backfill the horns into your account.

No. Horns is a Shopify-only program and doesn't track Etsy purchases, past or future. Etsy and Shopify are separate platforms and don't share order data.

If you want to start earning, join Horns here. That makes you a member, lands 500 welcome Horns, and you earn 10 per $1 on every order you place through this site.

Horns earned on the returned order get deducted. If you redeemed horns to get money off that order, those go back into your balance automatically when the refund is processed. Fair's fair, both ways.