Refund policy

We want you to love your pins. If something has gone wrong with your order, please email us at info@thegrumpyunicorn.co or use our contact form and we'll sort it out.

DAMAGED ITEMS

If your order arrives damaged, contact us within 30 days of delivery with clear photos of the damage. In most cases we'll issue a refund for the affected item rather than ship a replacement, since international shipping for a single pin often costs more than the pin itself.

WRONG OR MISSING ITEMS

If you've received the wrong item or something is missing from your order, contact us within 30 days of delivery and we'll sort it out.

LOST ORDERS

If your order has not arrived within 2 weeks past the maximum delivery estimate (see our shipping policy for delivery windows), please contact us. Lost-parcel claims must be made within 30 days of dispatch.

CHANGE OF MIND

We don't accept returns for change of mind. Pins are small and personal, and we can't restock them. If you have any concerns about an item before ordering, please get in touch.

PIN GRADING

Pins are handmade and will have natural variations. Standard Grade pins are high quality but may have very minor imperfections only visible under close inspection. This is not considered a fault.

Seconds pins are sold as-is at a discount and are not eligible for return due to the described flaws.

REFUND TIMING AND METHOD

Approved refunds are returned to your original payment method. Once we issue the refund, please allow 5-10 business days for the funds to appear in your account, depending on your bank.

HOW TO MAKE A CLAIM

Email us at info@thegrumpyunicorn.co or use our contact form. Include your order number and (for damaged items) clear photos.